SATO M8485S Manual do Operador descarregar pdf (Página 173)

SECTION 7.

TROUBLESHOOTING

This section has been devised to help you if you are unable to produce output on the

printer. Use this section to make sure the basics have been checked before deciding

you are unable to proceed any further. The section is divided into four parts:

• Initial Checklist

• Centronics Parallel Interface

• RS232C Serial Interface

• Error Signals

INITIAL CHECKLIST

1. Is the printer powered up and On-line?

2. Is the ERROR light on the front panel OFF? If this light is ON, it may mean the print

head assembly is open.

3. Are the LABEL and RIBBON lights on the front panel OFF? If these lights are ON,

labels or ribbons may be loaded incorrectly.

4. Is the Label Hold-Down and Print Head Assembly in the down and latched position?

USING THE CENTRONICS (PARALLEL) INTERFACE

1. Is the IBM parallel printer cable connected securely to your parallel port (DB-25S

Female) on the PC and to the Centronics connector on the printer?

2. Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so,

make sure you are sending data out the correct port.

3. When you send the print job to the printer, and it does not respond, do you get an

error message on your PC that says “Device Fault” or something similar?

This may mean that the computer doesn’t know the printer is there. Verify that:

A. Both ends of the cable are securely inserted into their respective connectors.

B. The printer is On-line.

C. The cable is not defective. There are other things that can cause this error

message on your computer, but at this stage, a defective cable may be one of

the reasons.

SATO “S” Print Engines 9001034 Rev E Page 7-1

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SATO M8485S Manual do Operador Página 173